FAQ

We offer a variety of delivery options to ensure maximum convenience and efficiency for our clients.

Our experienced logistics team carefully analyzes each order to select the most optimal transportation method, taking into account your preferences, delivery deadlines, and location.

Depending on the volume and weight of the products, as well as your region, we can arrange delivery through courier services, freight carriers, or international shipping for global orders.

We work with multiple modes of transportation — including road, rail, sea, and air — allowing us to offer the most suitable and cost-effective solution for each case.

Additionally, we take into consideration individual client requests and are always ready to offer extra services such as express delivery, scheduled delivery, or cargo insurance.

For more detailed information and assistance in selecting the best delivery option, please contact our managers — they will help you arrange transportation according to your specific requirements.

We operate in the following procurement systems:

• SAP Ariba,
• Oracle Fusion Cloud Procurement,
• Comindware Business Application Platform,
• Lot Expert SRM,
• Naumen SRM,
• Norbit “Effective Procurement”,
• AGORA.

Additionally, we are accredited on all major tender platforms in the Russian Federation.

We work with the following document management systems:

• Capital Projects,
• Assai, PMCS+,
• DOCS Open/Fusion,
• TESSA,
• Docsvision,
• Directum,
• id2 (LLC "ID – Management Technologies"),
• Documentum,
• WSS Docs,
• Terralink.

We offer the possibility of purchasing products through installment plans.

We understand that for some clients, spreading payments over several stages is important for optimizing cash flow.

Installment terms depend on factors such as order volume, product cost, and other conditions, so each request is reviewed individually.

To arrange an installment plan, please contact the account manager assigned to your company. They will provide all necessary information, help you choose the most suitable terms, and assist with drafting the agreement and scheduling payments.

We aim to offer flexible and convenient conditions to make the purchasing process as smooth and comfortable as possible.

We offer several payment methods to ensure convenience for our clients.

The primary method is cash payment, which is a secure and practical option for many corporate customers. We offer flexible payment terms for large orders, taking into account your company’s specifics and purchase volumes.

In certain cases, alternative payment options may be available — all terms are discussed individually with your account manager. We always strive to offer the most convenient and favorable conditions for each partner to support long-term and effective cooperation.

For detailed information and to agree on payment terms, please contact your account manager, who will help you select the best option based on your needs and operations.

We handle each order request individually to offer the most favorable terms based on your needs and purchase volume. We understand that pricing and delivery times are key factors, so we always strive to find the best solutions tailored to your request.

To receive a price list or place an order, please contact us in any convenient way — by phone, email, or through the contact form available in the “Contacts” section on our website. Our managers will promptly process your request and provide up-to-date information on product pricing and delivery timelines, based on your requirements and location.

Each price list request is reviewed individually to offer you the most favorable terms based on your needs and purchase volume. We understand that pricing and delivery times are important factors, which is why we always strive to provide optimal solutions tailored to your request.

To receive a price list, please contact us in the way that’s most convenient for you — by phone, email, or through the contact form in the “Contacts” section on our website.

Our managers will promptly process your request and provide up-to-date information on product pricing and delivery timelines, taking into account your region and order specifications.

Yes, we provide product samples for certain product groups. This allows our clients to verify the quality and compliance of our products with their requirements before signing a contract or making a bulk purchase.

Requesting a sample is simple: just contact the account manager assigned to your company, and they will promptly arrange the sample shipment. 

We understand the importance of evaluating products before purchasing, and we are ready to offer full support and consultation at every stage.

Yes, we have all the necessary documentation confirming the high quality of our products. We strictly comply with international standards and requirements, which is verified by certificates of conformity that guarantee the quality and safety of our products.

All certificates, licenses, and test reports can be found in the “Certificates” section on our official website. We regularly update these documents and conduct independent inspections to ensure that our clients can rely on the consistency and compliance of our products with all required standards.

Our products are used across a wide range of industries, including:

• Oil & Gas Industry: Our equipment is widely applied in the extraction, processing, and transportation of hydrocarbons, as well as in the construction and maintenance of pipeline systems where high material strength and durability are essential.
• Chemical and Petrochemical Industry: We provide solutions for the production and processing of chemical substances, including corrosion-resistant pipeline components and pressure vessels designed to handle aggressive chemicals.
• Food Industry: We develop equipment that meets strict hygiene and safety standards for processes such as food and beverage production, processing, and packaging.
• Power Generation (including Nuclear Energy): Our products are used in the construction and maintenance of thermal and nuclear power plants. These environments require equipment with high heat resistance and long service life, compliant with rigorous environmental and safety regulations.

Each of our solutions is tailored to meet the specific demands of the industry, enabling us to successfully collaborate with leading international and domestic companies.