FAQ

Yes, we have developed a loyalty program for our regular clients, aimed at fostering long-term partnerships and creating more comfortable and beneficial cooperation conditions. We highly value the trust of our clients and strive to make our collaboration as efficient and convenient as possible.

What does our loyalty program include?

• More Flexible Payment Terms. Regular customers benefit from special payment conditions, including deferred payments, extended payment deadlines, or customized payment schedules — helping clients better manage budgets and cash flow.
• Individual Discounts and Bonuses. We offer an accumulating discount system and special bonuses for reaching certain purchase volumes, significantly reducing the cost of our products and services.
• Priority Service. Loyalty program participants receive priority in order processing, shipment scheduling, and consultation services, ensuring fast and efficient resolution of any issues.
• Exclusive Offers and Promotions. Regular clients are provided with exclusive promotions, special pricing on select product categories, and personalized offers.
• Dedicated Account Manager. Each loyalty program participant is assigned a personal manager who supports all stages of cooperation, promptly addresses inquiries, and offers tailored solutions.
• Information Support. We keep our clients informed about new products, market updates, and helpful insights that aid decision-making and increase procurement efficiency.

Our loyalty program is our way of expressing appreciation for your trust and offering additional benefits to make working with us even more convenient and rewarding.

For more information about the loyalty program and participation terms, please contact your account manager or reach out to us using the provided contact details. We’re always happy to support our clients and ensure a comfortable experience with our company!

Yes, we have developed a loyalty program specifically for our partners, aimed at building long-term, mutually beneficial relationships. We value every partnership and strive to support our partners' success by offering additional advantages and incentives.

The loyalty program includes:

• Discounts and Bonuses. Partners who work with us on a regular basis benefit from customized pricing, including discounts on specific product and service categories, as well as bonuses for meeting agreed purchasing volumes.
• Customized Collaboration Terms. We are ready to offer tailored solutions that reflect your business specifics and volume of cooperation. These terms help partners optimize costs and enhance overall operational efficiency.
• Priority Service. Partners enrolled in the loyalty program receive priority in order processing, deliveries, and technical support — ensuring quick issue resolution and uninterrupted operations.
• Informational and Marketing Support. We provide partners with up-to-date information on products, market trends, and industry developments, as well as marketing materials to support the promotion of our joint offerings.
• Training and Consultation Program. Our partners have access to training materials, webinars, and expert consultations. This helps to strengthen expertise and build competitive advantages.

For more details about the loyalty program and to discuss customized conditions, please contact your partner account manager. We are happy to answer your questions, explain program benefits, and explore how it can be adapted to your business needs.

By working with us, you gain not only high-quality products and services but also become part of a professional community where trust, mutual support, and shared success are valued.

Becoming our partner is a simple and transparent process that opens the door to mutually beneficial cooperation and long-term professional relationships.

We are open to dialogue with companies and entrepreneurs who are interested in working together toward shared goals.

To begin the partnership process, you can contact us through any of the convenient channels listed below.

Our managers will provide you with all the necessary information about requirements, terms of cooperation, and possible formats of collaboration. You’ll be able to discuss partnership details, ask questions, and receive guidance to help you choose the best strategy for working together.

For your convenience, we recommend reaching out via email at partners@salessolution.ru. Please include a brief introduction to your company, your business area, and your interests in the partnership. This will help us quickly understand your needs and offer the most suitable cooperation model.

After receiving your inquiry, we’ll schedule an introductory meeting or consultation to discuss the details, explore potential joint projects, and outline the next steps.

We are always open to new partners who share our values, are committed to quality, and strive for success. By partnering with us, you gain a reliable and professional ally ready to support you at every stage of the collaboration.

Our company offers a wide range of additional services designed to provide full support to clients at every stage of project implementation. Our key services include:

1. Engineering and Design. We provide professional engineering services, including the development of technical documentation, equipment selection, and calculations based on the client’s specific needs. Our specialists work closely with customers to deliver optimal solutions that ensure efficiency, safety, and compliance with regulatory standards.
2. Equipment and Material Supply. We offer comprehensive procurement services, supplying all necessary materials and equipment for your project. This saves our clients time and resources by eliminating the need to coordinate with multiple suppliers. We guarantee high product quality, strict adherence to deadlines, and full compliance with project specifications.
3. Supervision and Installation Support. To ensure correct installation and commissioning of equipment, we provide on-site supervision services. Our experienced engineers oversee the installation process, train personnel, and offer technical consultations at every stage. This minimizes installation errors and extends the equipment’s service life.
4. Delivery. We organize the delivery of equipment and materials directly to the project site. Thanks to a well-coordinated logistics system, we ensure fast and secure transportation regardless of the site’s location. Our team closely monitors the entire delivery process to prevent delays and avoid any potential damage.

All products offered by our company are covered by a warranty, providing confidence in the quality and reliability of the equipment we supply.

We are committed to delivering a high level of support to our clients, so in the event of any malfunctions within the warranty period, you can rely on prompt issue resolution and defect elimination.

In addition, for certain projects, we offer maintenance services on customized terms. This allows us to consider the specific requirements of each project and ensure long-term, uninterrupted operation of the equipment.
Maintenance may include regular inspections, preventive servicing, adjustments, upgrades, and other services aimed at keeping the equipment in optimal working condition.

All terms and details of such services are discussed with the client and documented in the corresponding agreements.

Thus, we offer a comprehensive approach that combines warranty coverage with the option of extended service — all to ensure maximum client satisfaction.

Yes, we offer the possibility to order equipment with custom specifications and additional features, fully tailored to your specific needs.

We understand that every project is unique, and standard solutions may not always meet all requirements. That’s why we are ready to design and manufacture equipment that perfectly aligns with your technical specifications, operating conditions, and project-specific needs.

Our experts work closely with clients at every stage — from consultation and technical specification development to production and equipment testing.

We can modify the design, materials, and functional capabilities, and offer additional options and enhancements such as system integration, improved energy efficiency, enhanced environmental protection, or custom technical features.

In addition, we use only high-quality materials and advanced technologies, allowing us to ensure the reliability and long-term performance of customized equipment.

After the design and production phases, we also offer testing and certification services to guarantee compliance with all safety and quality standards.

If you require equipment with special specifications or added functionality, feel free to contact our team — we’ll be happy to offer optimal solutions for your business.

Yes, we can assist in developing technical specifications for equipment. Our highly qualified specialists have extensive experience across various industries and are ready to provide comprehensive support at every stage of the process.

We work closely with clients to ensure that all project specifics, functional requirements, operating conditions, and compliance with applicable standards are fully considered.

The development process includes a thorough needs analysis, consultations with engineers, and careful definition of all technical characteristics to be incorporated into the project.

We assist in formulating requirements related to materials, manufacturing precision, service life, and other critical equipment parameters.

Additionally, we offer expert guidance in selecting the most suitable materials, technologies, and designs to ensure that your equipment meets modern standards of quality, safety, and efficiency.

We guarantee that the technical specification will be thoroughly prepared, reflecting all your expectations and requirements — ensuring successful project implementation and minimizing the risk of discrepancies during production.

If you need to create technical specifications for specialized equipment, please contact our team — we will provide full support throughout the process.

We manufacture custom parts of any complexity based on individual drawings.

Our company offers a full range of services — from design and production to delivery — ensuring that all components meet the technical requirements and specific needs of your project.

We have the technologies and production capabilities to produce both standard and unique parts, including pipeline elements, pressure vessels, and other specialized products.

We frequently work with leading Russian companies that entrust us with the production of complex, high-precision components for industries such as oil and gas, chemical processing, power generation, and more.

Our clients value our high quality standards, reliability, and strict adherence to deadlines.

We understand the importance of precision and compliance with all relevant standards during the manufacturing process.

That’s why our engineers and technical experts collaborate closely with clients to deliver optimal solutions and ensure that the final product fully meets all specifications.

We also provide testing and certification services to verify that the finished products comply with both international and national standards.

Delivery times are determined individually based on several factors, including the order volume and specifications, the selected delivery method, and the destination region.

We always strive to offer our clients the fastest and most convenient delivery options, tailored to their needs and time requirements.

Depending on the product type and delivery region, lead times may vary. However, we always work to provide the most efficient solution for each specific case.

For accurate delivery timelines for your order, please contact our managers — they will provide all the necessary information and help you choose the optimal delivery option.

We deliver our products to any region across the globe, providing international coverage for our clients.

We work with both large corporate customers and private clients, offering reliable solutions for deliveries to various parts of the world.

Whether you're located in Europe, Asia, North or South America, the Middle East, or Africa — we can organize shipments tailored to your regional specifics.

We understand that each market has its own logistics and regulatory requirements, which is why our experts are always ready to offer the most effective solutions to ensure fast and secure delivery.

We partner with a range of transport companies and carriers, allowing us to select the most suitable delivery method based on order volume and urgency.

We also take into account customs regulations, tax requirements, and other key aspects to make the delivery process as seamless and worry-free as possible.

For detailed information about delivery options for your region, please contact us — our managers will assist you in organizing the shipment with full consideration of your needs.